Showing results for 
Search instead for 
Did you mean: 

Gone Away Form Confirmation

Joining in

Hi all,

I recently moved into a new flat. I was supposed to receive an M350 self-install pack on Friday 6th October. On Thursday 5th October, Virgin Media e-mailed to say they had received my Gone Away form. I've had no further updates.

I understand the Gone Away form relates to an existing active account at this property. When will this issue be resolved and when will the router be delivered?


Problem sorter

Hi @GoneAwayForm_1 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you


Here to help! I'm an install manager helping out whilst working from home. Find out more