Virgin Media Community

[Comradebo]

Hi there,

Seems like I am still having issues.

[Z92]

If you mean the packet loss then that appears to be normal and goes away after a few days. For me at least.

[Comradebo]

 another a day another day of unusable gaming! Sure let this doesn’t look right? Unless my internet isn’t a morning person!

regarding the wifi, I am using my own wifi which is why you are getting a wifi issue when failing into my hub. It is on modem only mode 

[Andrew-G]

If the issues that @Eeeps highlighted still apply, then you will continue to have problems.   

Give the forum staff until (say) Monday to get you a technician booked, you also can try VM's world-class-awful telephone support, if there's still no progress  by then raise a formal complaint with VM using the form in My Virgin Media, requesting that the poor quality connection is resolved.  If that doesn't result in a fix, come back here and we'll advise on your escalation options.

[Corey_C]

Thanks for your post and updates, Comradebo, I've sent you a private message to confirm your account details to have a look at your connection.

Cheers,

Corey C

[Corey_C]

Thanks for your messages and clearing data protection, Comradebo,

I have set up an engineer’s visit for you which you will be able to view from your online account here.

Cheers,
Corey C

[Comradebo]

Engineer came round today, cleaned up some cables because of a number of pointless splitters in the home termination.

I still am getting packet loss so they have a bench engineer coming today.

Here are my current stats:

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25	331000000	6.400002	38.605377	QAM256	25
10	211000000	7.199997	38.983261	QAM256	10
11	219000000	7.099998	38.983261	QAM256	11
12	227000000	7.199997	38.983261	QAM256	12
13	235000000	6.900002	38.605377	QAM256	13
14	243000000	6.699997	38.983261	QAM256	14
15	251000000	6.400002	38.983261	QAM256	15
16	259000000	6.699997	38.983261	QAM256	16
17	267000000	7.099998	38.983261	QAM256	17
18	275000000	7.500000	38.983261	QAM256	18
19	283000000	6.900002	38.983261	QAM256	19
20	291000000	6.300003	38.983261	QAM256	20
21	299000000	5.900002	38.605377	QAM256	21
22	307000000	6.500000	38.983261	QAM256	22
23	315000000	7.000000	38.983261	QAM256	23
24	323000000	7.099998	38.983261	QAM256	24
26	339000000	6.000000	38.983261	QAM256	26
27	347000000	6.000000	38.983261	QAM256	27
28	355000000	6.300003	38.605377	QAM256	28
29	363000000	6.699997	38.983261	QAM256	29
30	371000000	7.400002	38.983261	QAM256	30
31	379000000	7.400002	38.983261	QAM256	31
32	387000000	7.400002	38.983261	QAM256	32
33	395000000	7.199997	38.605377	QAM256	33
34	403000000	7.000000	38.983261	QAM256	34
35	411000000	7.500000	38.983261	QAM256	35
36	419000000	8.000000	38.983261	QAM256	36
37	427000000	8.199997	38.983261	QAM256	37
38	435000000	8.699997	40.366287	QAM256	38
39	443000000	8.599998	38.605377	QAM256	39
40	451000000	8.199997	38.605377	QAM256	40

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25	Locked	38.605377	0	0
10	Locked	38.983261	0	0
11	Locked	38.983261	0	0
12	Locked	38.983261	0	0
13	Locked	38.605377	0	0
14	Locked	38.983261	0	0
15	Locked	38.983261	0	0
16	Locked	38.983261	0	0
17	Locked	38.983261	0	0
18	Locked	38.983261	0	0
19	Locked	38.983261	0	0
20	Locked	38.983261	0	0
21	Locked	38.605377	0	0
22	Locked	38.983261	0	0
23	Locked	38.983261	0	0
24	Locked	38.983261	0	0
26	Locked	38.983261	0	0
27	Locked	38.983261	0	0
28	Locked	38.605377	0	0
29	Locked	38.983261	0	0
30	Locked	38.983261	0	0
31	Locked	38.983261	0	0
32	Locked	38.983261	0	0
33	Locked	38.605377	0	0
34	Locked	38.983261	0	0
35	Locked	38.983261	0	0
36	Locked	38.983261	0	0
37	Locked	38.983261	0	0
38	Locked	40.366287	0	0
39	Locked	38.605377	0	0
40	Locked	38.605377	0	0

[Comradebo]

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

96

4K

1880

QAM2048

759

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

159

Locked

37

-1.8

66924

0

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	53700000	41.020599	5120 KSym/sec	64QAM	2
2	32600000	39.770599	5120 KSym/sec	64QAM	5
3	39400000	40.770599	5120 KSym/sec	64QAM	4
4	46200000	40.770599	5120 KSym/sec	64QAM	3

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_STDMA	0	0	0	0
2	US_TYPE_STDMA	0	0	0	0
3	US_TYPE_STDMA	0	0	0	0
4	US_TYPE_STDMA	0	0	0	0

[Comradebo]

Update on this, 2nd engineer came round confirmed that there is a fault at the cabinet and the slope isn't correct. 

Getting silly this now with 60% packet loss

[lotharmat]

The 3.1 D/S channel should be on 4096QAM