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Comradebo
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Message 11 of 23
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Re: Gig1 Stats

Hi there,

 

Seems like I am still having issues.

Capture.JPG

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Z92
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Message 12 of 23
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Re: Gig1 Stats

If you mean the packet loss then that appears to be normal and goes away after a few days. For me at least.

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Comradebo
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Message 13 of 23
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Re: Gig1 Stats

0D471A96-D815-43FA-A3E2-DDA7F6C104FF.png

 another a day another day of unusable gaming! Sure let this doesn’t look right? Unless my internet isn’t a morning person!

 

regarding the wifi, I am using my own wifi which is why you are getting a wifi issue when failing into my hub. It is on modem only mode 

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Andrew-G
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Message 14 of 23
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Re: Gig1 Stats

If the issues that @Eeeps highlighted still apply, then you will continue to have problems.   

Give the forum staff until (say) Monday to get you a technician booked, you also can try VM's world-class-awful telephone support, if there's still no progress  by then raise a formal complaint with VM using the form in My Virgin Media, requesting that the poor quality connection is resolved.  If that doesn't result in a fix, come back here and we'll advise on your escalation options.

Corey_C
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Message 15 of 23
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Re: Gig1 Stats

Thanks for your post and updates, Comradebo, I've sent you a private message to confirm your account details to have a look at your connection.

 

Cheers,

Corey C

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Corey_C
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Message 16 of 23
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Re: Gig1 Stats

Thanks for your messages and clearing data protection, Comradebo,


I have set up an engineer’s visit for you which you will be able to view from your online account here.


Cheers,
Corey C

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Comradebo
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Message 17 of 23
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Re: Gig1 Stats

Engineer came round today, cleaned up some cables because of a number of pointless splitters in the home termination.

 

I still am getting packet loss so they have a bench engineer coming today.

Here are my current stats:

 

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

253310000006.40000238.605377QAM25625
102110000007.19999738.983261QAM25610
112190000007.09999838.983261QAM25611
122270000007.19999738.983261QAM25612
132350000006.90000238.605377QAM25613
142430000006.69999738.983261QAM25614
152510000006.40000238.983261QAM25615
162590000006.69999738.983261QAM25616
172670000007.09999838.983261QAM25617
182750000007.50000038.983261QAM25618
192830000006.90000238.983261QAM25619
202910000006.30000338.983261QAM25620
212990000005.90000238.605377QAM25621
223070000006.50000038.983261QAM25622
233150000007.00000038.983261QAM25623
243230000007.09999838.983261QAM25624
263390000006.00000038.983261QAM25626
273470000006.00000038.983261QAM25627
283550000006.30000338.605377QAM25628
293630000006.69999738.983261QAM25629
303710000007.40000238.983261QAM25630
313790000007.40000238.983261QAM25631
323870000007.40000238.983261QAM25632
333950000007.19999738.605377QAM25633
344030000007.00000038.983261QAM25634
354110000007.50000038.983261QAM25635
364190000008.00000038.983261QAM25636
374270000008.19999738.983261QAM25637
384350000008.69999740.366287QAM25638
394430000008.59999838.605377QAM25639
404510000008.19999738.605377QAM25640



3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25Locked38.60537700
10Locked38.98326100
11Locked38.98326100
12Locked38.98326100
13Locked38.60537700
14Locked38.98326100
15Locked38.98326100
16Locked38.98326100
17Locked38.98326100
18Locked38.98326100
19Locked38.98326100
20Locked38.98326100
21Locked38.60537700
22Locked38.98326100
23Locked38.98326100
24Locked38.98326100
26Locked38.98326100
27Locked38.98326100
28Locked38.60537700
29Locked38.98326100
30Locked38.98326100
31Locked38.98326100
32Locked38.98326100
33Locked38.60537700
34Locked38.98326100
35Locked38.98326100
36Locked38.98326100
37Locked38.98326100
38Locked40.36628700
39Locked38.60537700
40Locked38.60537700

 

 

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Comradebo
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Message 18 of 23
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Re: Gig1 Stats

 

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159964K1880QAM2048759



3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

159Locked37-1.8669240

 

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

15370000041.0205995120 KSym/sec64QAM2
23260000039.7705995120 KSym/sec64QAM5
33940000040.7705995120 KSym/sec64QAM4
44620000040.7705995120 KSym/sec64QAM3



3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1US_TYPE_STDMA0000
2US_TYPE_STDMA0000
3US_TYPE_STDMA0000
4US_TYPE_STDMA0000
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Comradebo
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Message 19 of 23
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Re: Gig1 Stats

Update on this, 2nd engineer came round confirmed that there is a fault at the cabinet and the slope isn't correct. 

Getting silly this now with 60% packet loss

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lotharmat
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Message 20 of 23
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Re: Gig1 Stats

The 3.1 D/S channel should be on 4096QAM



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