A couple of years ago virgin media were doing work all over my town laying down cables, and I recently moved to a new property which is one of the ones that has a little virgin media ‘grate’ on the path outside my property.
When I moved in I eagerly rang up as I’ve always wanted Virgin but have never lived somewhere that can get it. However, I’ve since been told my property isn’t serviceable by Virgin, and was told an engineer had been out (but I’ve not been called despite them saying they would contact me once they’d been out), this initial visit was apparently to activate it before I could book another visit to have it installed in the property. I was told it was being looked into by the ‘back office team’, whatever that is? I’ve heard nothing in a month.
What else can I do? Surely the virgin media grate means the property can be serviced by Virgin, or is it just there for a laugh??
Any help would be greatly appreciated!