cancel
Showing results for 
Search instead for 
Did you mean: 

Getting a Virgin Media connection to house

lukeawhite
Joining in

Hello,

I live on an urban street where all the neighbouring houses have Virgin Media connections and a number of people have Virgin Media as their ISP, including the neighbours either side of us. We want to move to the Gig1 service but our address check comes up with: Sorry! Our services are currently unavailable at this address. How can I contact someone in the Sales Team to resolve this?

Thanks,

Luke

1 ACCEPTED SOLUTION

Accepted Solutions

VM-Jon
Problem sorter

Hi @lukeawhite 

Thank you for reaching out to us here, to the community.

There could be a number of reasons why one property could receive service and not another. It’s very difficult to say without understanding it a little more so I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Once we have a better understanding we may be able to escalate this to one of our team to resolve for you because we would love to have you as a customer.

 

Thank you

Jon

 


Here to help! I'm an install manager helping out whilst working from home. Find out more


See where this Helpful Answer was posted

3 REPLIES 3

VM-Jon
Problem sorter

Hi @lukeawhite 

Thank you for reaching out to us here, to the community.

There could be a number of reasons why one property could receive service and not another. It’s very difficult to say without understanding it a little more so I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Once we have a better understanding we may be able to escalate this to one of our team to resolve for you because we would love to have you as a customer.

 

Thank you

Jon

 


Here to help! I'm an install manager helping out whilst working from home. Find out more


Hello - please can you do the same for me, as I am in a similar situation?

Hi @PianSom ,

Oh course, anything i can do to help would be a pleasure. I will drop you a private message for some details and see what i can do to help.

Thank you

Jon


Here to help! I'm an install manager helping out whilst working from home. Find out more