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ashique49
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Gateway IPv4 address not valid

I got my virgin media 3.0 hub 2 days ago. Since then i cannot connect to internet.

it shows connection problem. Then i scan the problem it showed:

  • Gateway IPv4 address is not valid.
  • Your broadband connection is down.

I called several time to the customer care, body nobody received my call.

I am in need of the internet access urgently.

My account number is [MOD EDIT: PERSONAL INFORMATION REMOVED]
Area ref:30

Name:Mohammad Ashiqur Rahman

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Screenshot_2020-10-07-23-01-02-47.jpg

 

 [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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jpeg1
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Helpful Answer

Re: Gateway IPv4 address not valid

Did you call the activation number in the instructions? 

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ashique49
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Re: Gateway IPv4 address not valid

I got a message from virgin media yesterday saying that you virgin media account is activated.

 

I dont have any activation number.

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jpeg1
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Re: Gateway IPv4 address not valid

0800 953 9500

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Emily_G
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Re: Gateway IPv4 address not valid

Thanks for the post Ashique49 and welcome to our community.

 

Have you been able to get connected since your post? 

 

Let us know, Emily.

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