we have recently moved houses and have moved our Virgin Media account to the new place. We got a text message a week ago saying the signal has now been sent to the new place.
we are however unable to connect any of the devices - a message pops up saying the gateway IPv4 address is now valid and the broadband connection is down.
we have been unable to get any assistance through the call centre or the live chat as they say the account for the new place was already activated.
could you please let us know what’s the best way to resolve this issue?
First thing to do is to check if you can log in to the SH3 web management pages.
If you can then take a look at the router status pages and post them here.