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KianaSmithdale
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Gateway IPV4 address not valid

Hello, 

so I’ve just moved into a new flat and was informed by the landlord that internet etc was all inclusive, when I moved in the router was unplugged so I found the instructions online for the hub 3 and set it up, however the internet is not working at all, whenever I put the WiFi password in, it says the ipv4 address is not valid and the broadband is down, is anyone able to help with this? 

 

 

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DJ_Shadow1966
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Re: Gateway IPV4 address not valid

Hello

On the front of the hub what is happening to the lights.

Regards Mike

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MikeRobbo
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Re: Gateway IPV4 address not valid

Has the Hub been activated ?

Activation number on 0800 953 9500 


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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KianaSmithdale
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Re: Gateway IPV4 address not valid

Hi, 

there is just a yellow line, nothing else is lit up/flashing 

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DJ_Shadow1966
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Re: Gateway IPV4 address not valid

Hello

 Certainly that isn't right, can you press and  hold the reset button on the back for a timed 60 secs, do not power off the hub after you release the reset button.

Now here comes an issue is that after the reset and you are still having problem, then to be able to book an engineer from VM then only the account holder can do that in your case that would be the landlord.

Regards Mike

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KianaSmithdale
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Re: Gateway IPV4 address not valid

Hi, 

I did the reset and the exact same thing happened, I’m guessing an engineer will have to be called out? 

 

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DJ_Shadow1966
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Re: Gateway IPV4 address not valid

Hello

I am afraid that only a engineer or replacement hub is going to resolve, this your landlord as the VM account holder will have to contact VM. The light at the bottom of hub needs to be white.

Regards Mike

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Emma_C
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Re: Gateway IPV4 address not valid

Hi KianaSmithdale, 

Thanks for your post and welcome to our community. 

Really sorry you're having some issues and for the delay in replying. 

Have you been able to get your landlord to contact us since your post?

How're things looking at the moment?

Let us know if you need further help. 

Emma_C - Forum Team
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