Glad to be part of your forum,
Now its time to have a wee moan!
I have had the cable insulation guys here twice in January 1/23, but they haven't managed to get the cable to my house, there is a double visit booked for Thursday 26/1/23, this week for a dig up team and cable insulation team, so hopefully all goes well.
The problem doesn't end there, they have booked an engineer for 21/02/23 to complete the install, so I am caught between the devil and the deep blue sea, as any other broadband company can't do an install any quicker,
And the call centre all seem to be abroad, and it's very difficult to communicate with a very strong Scottish accent, and all you get is the runaround.
I have had 3 calls from Virgin Media and when I answer I get cut off, then a text turns up asking me to contact Virgin.
I got a call on Saturday to say the engineer was running 45 minutes late, this was at 16.00 on the Saturday.
The engineer was at my home at 10 am and had to go away as the cable was not installed, so just shows how out of touch these call centres are.
So any advice would be much appreciated re this matter.
Sorry for my first post to be a massive moan, but getting in touch with someone who can help is impossible, as all you get is the prepared script.
Virgin broadband is easily the best out there but their customer service is so bad, and causes frustration.
Well the visit to-day 26/1/23 never happened, the way this is going I am going to give it to 21/2/23, then am off to another provider.
I have not had broadband since early December 2022.