Virgin Media Community

[Rimesy]

Hi, due to have virgin installed towards the end of the month. Currently have BT full fibre to premises. This was installed when the house was built so everything is hidden in the walls, with the optical network unit (ONT) and hub under the stairs in a cupboard.  We would rather not have exposed cabling if possible. Is this something virgin can do? 

I know they are separate networks so can’t use the actual fibre? I just wondered if anyone with a new build with bt has swapped with out having runs of cables running along the walls!

cheers,

Rob 

[nodrogd]

Virgin uses specialised copper coaxial cabling on most of its network. Even in fibre only areas, which account for less than 5% of the current network, all internal cabling is still coax.

VM installers will only have an allocation of 2 hours to install your services, so if these need to go under floorboards or in trunking you will need to lift the boards or install pull wires for them to install them where you wish.

[Rimesy]

I’m guessing what I’m really asking is will they run it along the existing line installed via BT/ openreach. Which goes from the front of the house to under the stairs inside the wall.

[jpeg1]

They will follow the same route if it's accessible, but they will use their own cables. 

Don't cancel your existing service until Virgin is working properly, as installation dates often slip.