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Friend Referral Pending for months



On 14th of June 2020 I referred my brother to Virgin Media Broadband.

He placed his order via the referral link and his services was installed on 7th July 2020.

The services have not been cancelled and still active yet we both have "Pending" showing under the Virgin Referral Dashboard with Alkamio.

I have contacted Alkamio and they have informed me they cannot do anything until Virgin update them regarding the Order and Referral.

Could anyone from Virgin contact me and assist with looking into this as it has been quite some time we have been waiting.


thanks in advance

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Re: Friend Referral Pending for months

Hi Pin8all, 

Thanks for your post and welcome to our community. 

Really sorry that you and your brother are both still waiting for your refer a friend payments, this isn't good. 


All of our FAQ's regarding find a friend can be found here


Can you confirm both you and your brother have been a customer more than 28 days?

I can see from your post that you've already tried speaking to the third party that deal with the refer a friend side of things, so I'll pop you a personal message now and we'll take it from there. 

Emma_C - Forum Team
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