Hello, my internet has been frequently disconnecting for a couple of months now. The disconnections happen randomly during the day, but more frequently at night, usually for a very short time (10-30 seconds). The lights on the Hub don't change and it doesn't seem to be restarting itself. I'm using a new Cat6e Ethernet cable (5 metres) connected directly to the hub and the connection status on my computer shows as "connected to the internet" even though the internet connection doesn't work (for example my Netflix stops, my voice call disconnects, browser doesn't load websites and gives me errors about not being connecting to the internet). The Wifi also disconnects frequently so I often just use my own mobile data instead. I was sent the latest Hub from Virgin Media several months ago with my new 200 mbps contract and I've been unable to get through to support for help about this so I thought I'd try asking in forums. Any ideas about how to fix this?
Could you access your router using http://192.168.0.1/ or http://192.168.100.1 for modem mode . You shouldn't need log in, select the 'Check Router Status' option and paste your 'Downstream', 'Upstream', and 'Network Log' tabs? Please copy/paste this data as text, split between multiple posts (Sometimes you have to click 'Post' twice due to an error message).
Could you please create a BQM (Broadband Quality Monitor) here, and post the live link?
Welcome to our Community Forum karens1202 and sorry about the broadband issue. I've had a look at your details using the information we have on here and can see that an engineer has visited since you last posted. Do monitor your connection and let us know if you have any more issues so we can take another look for you.