Virgin Media Community

[wfreeman]

Hi, I tried to use the Help section on the VM website but I keep getting the "Oops!" page.

I recently had 1G cable broadband installed but it's not reliable. It's particularly frustrating in video meetings working from home.

I'm losing connection on ethernet on average a few seconds out of every minute. When it's connected it's extremely fast. It's all or nothing.

Rebooting the hub does nothing. 

[Adduxi]

Yes, pretty bad BQM and good evidence VM will need to fix it.   Phone it in or wait here a day or two for a VM Mod to pick this up.

In the meantime, can you post the power levels, Pre and PostRS errors and network log from the Hub, thanks

[wfreeman]

I've posted the SAMPLE BQM instead of my own one! What a muppet, sorry. 😅

Mine doesn't show dropped packets at all.

Could be the switch in my home office on the blink. I'll try bypassing it.

Apologies for wasting anyone's time.

[wfreeman]

Yeah confirmed, it's TP-Link I should be complaining to, not Virgin!

[legacy1]

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@wfreeman wrote:

Yeah confirmed, it's TP-Link I should be complaining to, not Virgin!

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test the switch with one device and it to the hub.