on 30-03-2022 10:36
Hi, I tried to use the Help section on the VM website but I keep getting the "Oops!" page.
I recently had 1G cable broadband installed but it's not reliable. It's particularly frustrating in video meetings working from home.
I'm losing connection on ethernet on average a few seconds out of every minute. When it's connected it's extremely fast. It's all or nothing.
Rebooting the hub does nothing.
on 30-03-2022 10:58
Yes, pretty bad BQM and good evidence VM will need to fix it. Phone it in or wait here a day or two for a VM Mod to pick this up.
In the meantime, can you post the power levels, Pre and PostRS errors and network log from the Hub, thanks
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on 30-03-2022 11:28
I've posted the SAMPLE BQM instead of my own one! What a muppet, sorry. 😅
Mine doesn't show dropped packets at all.
Could be the switch in my home office on the blink. I'll try bypassing it.
Apologies for wasting anyone's time.
on 30-03-2022 12:12
Yeah confirmed, it's TP-Link I should be complaining to, not Virgin!
on 30-03-2022 17:24
@wfreeman wrote:Yeah confirmed, it's TP-Link I should be complaining to, not Virgin!
test the switch with one device and it to the hub.