Menu
Reply
rturfkruyer
  • 9
  • 0
  • 0
Joining in
280 Views
Message 1 of 17
Flag for a moderator

Frequent connection drop-outs & hub reboots!! Please help!

Hi,

Please can someone help - over the last few months we have started to experience connection dropping and the hub is rebooting. This has become more frequent and after following instructions to perform a factory reset there was no change.

An engineer came to visit and found there was not a noise problem on the line and swapped out the hub. Unfortunately, this is still happening. It is causing huge problems with working remotely.

Having seen some posts on here where others had issues they had alluded to the fact it could be an issue with the virgin network itself, when I look at the network log on the new router I can see frequent critical logs for T3 time out.

Please can someone assist, this is becoming too much it is happening 5 or more times a day

0 Kudos
Reply
jbrennand
  • 23.79K
  • 2.52K
  • 4.31K
Very Insightful Person
Very Insightful Person
271 Views
Message 2 of 17
Flag for a moderator

Re: Frequent connection drop-outs & hub reboots!! Please help!

Post up the full data as per this protocol.
_________________________________

Copy/paste as “Formatted Text” (not as images) 3 FULL sets of data onto here – 2 pages from the Downstream, 2 from the Upstream, & also the Network Logs page. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again if you get error messages. Or post in 2 halves.

Also, in the meantime... If you haven’t already, set up a free and secure “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph” (as per instructions on the TB website) when it starts to develop.

https://www.thinkbroadband.com/broadband/monitoring/quality

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply
rturfkruyer
  • 9
  • 0
  • 0
Joining in
264 Views
Message 3 of 17
Flag for a moderator

Re: Frequent connection drop-outs & hub reboots!! Please help!

Downstream

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 138750000 1 40 256 qam 1
2 146750000 0.7 40 256 qam 2
3 154750000 0.5 40 256 qam 3
4 162750000 0.2 40 256 qam 4
5 170750000 0 40 256 qam 5
6 178750000 0 40 256 qam 6
7 186750000 0.5 40 256 qam 7
8 194750000 0.7 40 256 qam 8
9 202750000 0.9 40 256 qam 9
10 210750000 0.7 40 256 qam 10
11 218750000 0.7 40 256 qam 11
12 226750000 0.5 40 256 qam 12
13 234750000 0.5 40 256 qam 13
14 242750000 0.2 40 256 qam 14
15 250750000 0.2 40 256 qam 15
16 258750000 0.2 40 256 qam 16
17 266750000 0.4 40 256 qam 17
18 274750000 0.5 40 256 qam 18
19 282750000 0.4 40 256 qam 19
20 290750000 0.5 40 256 qam 20
21 298750000 1 40 256 qam 21
22 306750000 0.9 40 256 qam 22
23 314750000 1.2 40 256 qam 23
24 322750000 1.2 40 256 qam
24

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 40.3 207325 103007
2 Locked 40.3 16666 14568
3 Locked 40.3 52341 5791
4 Locked 40.3 164983 34302
5 Locked 40.3 193 20
6 Locked 40.3 220 16
7 Locked 40.9 219 19
8 Locked 40.9 233 16
9 Locked 40.3 212 14
10 Locked 40.9 211 19
11 Locked 40.9 175 17
12 Locked 40.9 154 19
13 Locked 40.9 145 16
14 Locked 40.9 126 13
15 Locked 40.3 117 14
16 Locked 40.3 104 14
17 Locked 40.3 105 14
18 Locked 40.3 109 11
19 Locked 40.3 90 11
20 Locked 40.9 81 11
21 Locked 40.3 86 8
22 Locked 40.3 73 12
23 Locked 40.3 64 11
24 Locked 40.3 67 10


Upstream

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 32600000 46.3 5120 64 qam 5
2 46200000 45.8 5120 64 qam 3
3 53700000 45.8 5120 64 qam 2
4 39400000 46 5120 64 qam 4
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 2 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0
0

 

Network Log:

Time Priority Description
17/06/2021 17:01 critical No Ranging Response received - T3 time-out;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
17/06/2021 16:31 Warning! RCS Partial Service;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01 critical No Ranging Response received - T3 time-out;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
16/06/2021 23:57 Warning! RCS Partial Service;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
16/06/2021 23:57 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
16/06/2021 23:57 Warning! RCS Partial Service;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
16/06/2021 22:27 critical No Ranging Response received - T3 time-out;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
16/06/2021 22:26 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
16/06/2021 22:22 critical No Ranging Response received - T3 time-out;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
16/06/2021 22:21 Warning! RCS Partial Service;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
16/06/2021 22:21 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
16/06/2021 22:20 critical No Ranging Response received - T3 time-out;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
16/06/2021 21:15 Warning! RCS Partial Service;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
16/06/2021 16:36 critical No Ranging Response received - T3 time-out;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
16/06/2021 15:12 Warning! RCS Partial Service;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01 critical No Ranging Response received - T3 time-out;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
16/06/2021 14:10 Warning! RCS Partial Service;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01 critical No Ranging Response received - T3 time-out;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
16/06/2021 12:10 notice LAN login Success;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
16/06/2021 08:15 Warning! RCS Partial Service;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;

0 Kudos
Reply
Tudor
  • 8.45K
  • 674
  • 1.51K
Very Insightful Person
Very Insightful Person
247 Views
Message 4 of 17
Flag for a moderator

Re: Frequent connection drop-outs & hub reboots!! Please help!

Looks like noise ingress on the low frequencies causing all those Pre & Post errors. These are accumulative since hub was last power cycled, so please power cycle your hub and post a new set of stats in a few hours.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
0 Kudos
Reply
rturfkruyer
  • 9
  • 0
  • 0
Joining in
195 Views
Message 5 of 17
Flag for a moderator

Re: Frequent connection drop-outs & hub reboots!! Please help!

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 138750000 1.9 40 256 qam 1
2 146750000 1.5 40 256 qam 2
3 154750000 1.2 40 256 qam 3
4 162750000 1 40 256 qam 4
5 170750000 0.7 40 256 qam 5
6 178750000 0.7 40 256 qam 6
7 186750000 1.2 40 256 qam 7
8 194750000 1.5 40 256 qam 8
9 202750000 1.5 40 256 qam 9
10 210750000 1.2 40 256 qam 10
11 218750000 1.2 40 256 qam 11
12 226750000 1.2 40 256 qam 12
13 234750000 1 40 256 qam 13
14 242750000 0.9 40 256 qam 14
15 250750000 0.7 40 256 qam 15
16 258750000 0.7 40 256 qam 16
17 266750000 1 40 256 qam 17
18 274750000 1.2 40 256 qam 18
19 282750000 1 40 256 qam 19
20 290750000 1.2 40 256 qam 20
21 298750000 1.7 40 256 qam 21
22 306750000 1.7 40 256 qam 22
23 314750000 1.9 40 256 qam 23
24 322750000 1.9 40 256 qam 24


Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 40.9 100468 12391
2 Locked 40.9 87586 381
3 Locked 40.3 23504 128
4 Locked 40.3 1833 147
5 Locked 40.3 21 212
6 Locked 40.3 20 135
7 Locked 40.3 21 118
8 Locked 40.3 19 106
9 Locked 40.9 22 72
10 Locked 40.9 21 92
11 Locked 40.3 13 89
12 Locked 40.3 20 80
13 Locked 40.3 23 111
14 Locked 40.9 21 102
15 Locked 40.9 19 192
16 Locked 40.3 14 103
17 Locked 40.3 17 135
18 Locked 40.3 16 123
19 Locked 40.3 46 156
20 Locked 40.3 19 126
21 Locked 40.3 42 84
22 Locked 40.9 34 63
23 Locked 40.3 51 96
24 Locked 40.3 51 23


Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 32600000 45.3 5120 64 qam 5
2 46200000 45 5120 64 qam 3
3 53700000 44.8 5120 64 qam 2
4 39400000 45.3 5120 64 qam 4


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 1 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0


Network Log
Time Priority Description
18/06/2021 22:30:16 Warning! RCS Partial Service;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:38 critical No Ranging Response received - T3 time-out;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
18/06/2021 09:32:0 Warning! RCS Partial Service;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
18/06/2021 09:03:33 critical No Ranging Response received - T3 time-out;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
18/06/2021 08:45:28 Warning! RCS Partial Service;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
18/06/2021 08:45:12 critical No Ranging Response received - T3 time-out;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
17/06/2021 19:37:13 Warning! RCS Partial Service;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
17/06/2021 17:01:29 critical No Ranging Response received - T3 time-out;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
17/06/2021 16:31:13 Warning! RCS Partial Service;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:36 critical No Ranging Response received - T3 time-out;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
16/06/2021 23:57:23 Warning! RCS Partial Service;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
16/06/2021 23:57:23 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
16/06/2021 23:57:23 Warning! RCS Partial Service;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
16/06/2021 22:27:54 critical No Ranging Response received - T3 time-out;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
16/06/2021 22:26:39 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
16/06/2021 22:22:23 critical No Ranging Response received - T3 time-out;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
16/06/2021 22:21:18 Warning! RCS Partial Service;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
16/06/2021 22:21:18 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
16/06/2021 22:20:1 critical No Ranging Response received - T3 time-out;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
16/06/2021 21:15:8 Warning! RCS Partial Service;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;

0 Kudos
Reply
Zak_M
  • 4.36K
  • 257
  • 413
Forum Team
Forum Team
186 Views
Message 6 of 17
Flag for a moderator

Re: Frequent connection drop-outs & hub reboots!! Please help!

Good afternoon @rturkfuyer 

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with your connection.

 

I have run some diagnostics and I can't find any issues with your connection.

 

Please can you complete a Pin hole reset of the Hub in an attempt to resolve any unfound issues. Do this by holding a pen in the reset hole on the back of the Hub for 30 seconds. This will reboot the Hub and reset all Hub settings to default. If you have made any changes to the Hub's wireless settings you may need to reconnect your wireless devices to the Hub as the WiFi settings will now be back to default.

 

Our diagnostics on your home network and Hub have not found any issues that could account for connection drop-outs. This means that the issues are most likely due to the equipment being used in the home.

 

Kind regards,

Zak_M

0 Kudos
Reply
rturfkruyer
  • 9
  • 0
  • 0
Joining in
156 Views
Message 7 of 17
Flag for a moderator

Re: Frequent connection drop-outs & hub reboots!! Please help!

Thanks kindly for your suggestion although I do not think this is likely to be the issue. To give some context we have had this issue getting progressively worse for months and performed factory resets on the router, Virgin sent out an engineer who tested the line for noise and replaced the router, when the problems happen the device appears to reboot.

It has just happened again this morning so I have copied info down again;

 

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 138750000 1.7 40 256 qam 1
2 146750000 1.5 40 256 qam 2
3 154750000 1.2 40 256 qam 3
4 162750000 1 40 256 qam 4
5 170750000 0.7 40 256 qam 5
6 178750000 0.7 40 256 qam 6
7 186750000 1.2 40 256 qam 7
8 194750000 1.5 40 256 qam 8
9 202750000 1.5 40 256 qam 9
10 210750000 1.2 40 256 qam 10
11 218750000 1.2 40 256 qam 11
12 226750000 1.2 40 256 qam 12
13 234750000 1 40 256 qam 13
14 242750000 0.9 40 256 qam 14
15 250750000 0.7 40 256 qam 15
16 258750000 0.9 40 256 qam 16
17 266750000 1 40 256 qam 17
18 274750000 1.2 40 256 qam 18
19 282750000 1 40 256 qam 19
20 290750000 1.2 40 256 qam 20
21 298750000 1.7 40 256 qam 21
22 306750000 1.5 40 256 qam 22
23 314750000 1.9 40 256 qam 23
24 322750000 2 40 256 qam 24


Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 40.3 2480 347
2 Locked 40.3 2339 1
3 Locked 40.3 557 0
4 Locked 40.3 25 0
5 Locked 40.3 0 0
6 Locked 40.3 0 0
7 Locked 40.3 5 0
8 Locked 40.9 6 0
9 Locked 40.3 4 0
10 Locked 40.3 8 0
11 Locked 40.3 6 0
12 Locked 40.9 5 0
13 Locked 40.9 5 0
14 Locked 40.3 6 0
15 Locked 40.9 5 0
16 Locked 40.3 6 0
17 Locked 40.3 6 0
18 Locked 40.9 6 0
19 Locked 40.3 6 0
20 Locked 40.9 5 0
21 Locked 40.3 5 0
22 Locked 40.3 5 0
23 Locked 40.9 7 0
24 Locked 40.9 5 0


Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 32600000 45 5120 64 qam 5
2 46200000 44.8 5120 64 qam 3
3 53700000 44.5 5120 64 qam 2
4 39400000 45.3 5120 64 qam 4


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 1 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0


Network Log
Time Priority Description
01/01/1970 00:01:39 critical No Ranging Response received - T3 time-out;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
20/06/2021 19:43:5 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
18/06/2021 22:30:16 Warning! RCS Partial Service;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:38 critical No Ranging Response received - T3 time-out;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
18/06/2021 09:32:0 Warning! RCS Partial Service;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
18/06/2021 09:03:33 critical No Ranging Response received - T3 time-out;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
18/06/2021 08:45:28 Warning! RCS Partial Service;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
18/06/2021 08:45:12 critical No Ranging Response received - T3 time-out;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
17/06/2021 19:37:13 Warning! RCS Partial Service;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
17/06/2021 17:01:29 critical No Ranging Response received - T3 time-out;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
17/06/2021 16:31:13 Warning! RCS Partial Service;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:36 critical No Ranging Response received - T3 time-out;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
16/06/2021 23:57:23 Warning! RCS Partial Service;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
16/06/2021 23:57:23 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
16/06/2021 23:57:23 Warning! RCS Partial Service;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
16/06/2021 22:27:54 critical No Ranging Response received - T3 time-out;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
16/06/2021 22:26:39 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
16/06/2021 22:22:23 critical No Ranging Response received - T3 time-out;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
16/06/2021 22:21:18 Warning! RCS Partial Service;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
16/06/2021 22:21:18 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;

0 Kudos
Reply
Hayley_S
  • 1.02K
  • 32
  • 79
Forum Team
Forum Team
153 Views
Message 8 of 17
Flag for a moderator

Re: Frequent connection drop-outs & hub reboots!! Please help!

Hello @rturfkruyer.

 

I am sorry to see that you are having issues with your broadband, thank you for reach out to us on here.

 

Please can you tell me when you last rebooted your Hub? Are you using a 3rd party device?

 

Look forward to your response.

Hayley
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
rturfkruyer
  • 9
  • 0
  • 0
Joining in
150 Views
Message 9 of 17
Flag for a moderator

Re: Frequent connection drop-outs & hub reboots!! Please help!

Hi,

I would have only rebooted in the last few days. Whenever the issue happens it appears to go through a power cycle itself.

We are using the Virgin superhub 3 supplied, this is a replacement only recently swapped out by an engineer.

Thanks,

Rob

0 Kudos
Reply
Hayley_S
  • 1.02K
  • 32
  • 79
Forum Team
Forum Team
145 Views
Message 10 of 17
Flag for a moderator

Re: Frequent connection drop-outs & hub reboots!! Please help!

Thank you for confirming this @rturfkruyer.

 

I found your account using your forums details, not to go into to much detail but I can see one device that could be effecting your in home network, have you got any devices too close to your Hub? The equipment it's self (The Hub) is not showing up with any known issues with the up or down streams.

 

Many thanks,

Hayley
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply