No broadband/WiFi. Tried hard reset a couple of times and noticed frayed coaxial cable going into router. Already had engineer booked for 5th January and there are no appointments available before then. Can I buy a coax cable myself or does it have to be supplied and fitted by Virgin?
As others have said, strictly speaking you shouldn't use your own cable but this one is RG6 (which Virgin advise third party installers to use) and the ends are properly terminated with compression F connectors.
Arguably, this would cause less issues to the network than the frayed cable you currently have! Even if you just use it on a temporary basis until Virgin can get out to fix the original cable.
I got to speak to a Virginmedia customer service advisor today and he was fined with me using a quick fix. A friend came over and tried a quick fix which didn’t work so I asked him to put it back as it was. And .....after snipping frayed ends, reconnected and WiFi came back on! I’m not even breathing around the router at the moment and praying it lasts till engineer comes on 4th (managed to get it bought forward a day). Thank you so much for your input. I was distraught - all my lamps and Xmas lights are on smart plugs; we have several Echos and Hive Heating, not to mention. Netflix and APV. Couldn’t get heating and water heating to work without WiFi - still waiting for Hive to call me back after 10 hours (they promised me 30 minute call back as I have a clinically vulnerable adult daughter living with me who needs to be kept warm.). Merry Christmas and all good wishes for 2021.
It's a bit of a risk to have everything in the house entirely reliant on working WiFi.
It might be very convenient when it's working but you really need to have manual facilities as well for backup. Broadband and WiFi just aren't totally reliable and if they go down Virgin can take days to fix it - as you have discovered.