Flashing red light

[DavidBana]

Hi all 

I'm a new virgjn media customer

The house i live in had virgin previously but been a few years I think. Anyway received the quick start box and out everything together. My main concern is that the box containing the wire from the outside has a splitter so I connected the red banded wire to the out part and switched it all on after a min or 2 the modem flashes red.

I checked all connections, phoned to enable my services etc but still nothing 

Any help would be greatly appreciated 🙏 

[Megan_L]

Hi DavidBana,

Thanks for using the forums to get this issue with your new services looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you.

Have you been able to call our customer services since you last posted? 

If not, please let us know and we will be glad to look into this further for you. 

Could you tell us what Hub you've got please? 

Thanks,

Megan_L

[DavidBana]

I have the hub 5

[Ashleigh_C]

Thank you for popping back to us @DavidBana

I'm going to send you a PM so we can take a closer look into this, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.

Thanks again.