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Flashing green light only

New to Virgin Media and have little idea of what we’re doing on quick start up. We’ve plugged cables in but only action on hub is a flashing green power light. The instructions don’t mention this scenario at all. Can anyone help? 

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Re: Flashing green light only

Please Pm me your account number and postcode and I will have a look into it for you.

Zoe

 

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