Virgin Media Community

[docjpm]

I moved in to a new property with VM wall socket etc installed already. I signed up to VM wifi and received a Hub 3 box. On installing I have a green flashing power light with a stable green wifi light. I've been through the troubleshooter process on the app, switched off and on, rebooted etc. From other forum posts I see this means there is no connection being received by the Hub. 

I've tried calling the 03454541111 number which is "currently not connected" and the online chat sends me round in endless circles with a bot. At my wits end and desperately need wifi for work. 

Can anyone on here help please?

Many thanks!

[Nick451]

This is nick451 sounds like you haven't been connected in the cabinet down the street so you will probably need a technician to come out for that.

[-tony-]

have you activated the hub - 0800 953 9500

[docjpm]

Thanks Nick, any idea how to get a technician to come out? 

[Nick451]

Call for fault and explain that its was a quick start but with no were to connect it to.

[LittleMick73]

Hi did you follow Tony's suggestion call the activation number 0800 9539500 have your account number area code and serial number of the device to hand. Regards Micky

[docjpm]

All sorted now thanks everyone. Eventually managed to speak to a human on the phone and had an engineer sent out shortly after.