forumarchive,nothingtosee,
Menu
Reply
docjpm
  • 3
  • 0
  • 0
Joining in
167 Views
Message 1 of 7
Flag for a moderator

Flashing green light Hub 3

I moved in to a new property with VM wall socket etc installed already. I signed up to VM wifi and received a Hub 3 box. On installing I have a green flashing power light with a stable green wifi light. I've been through the troubleshooter process on the app, switched off and on, rebooted etc. From other forum posts I see this means there is no connection being received by the Hub. 

I've tried calling the 03454541111 number which is "currently not connected" and the online chat sends me round in endless circles with a bot. At my wits end and desperately need wifi for work. 

Can anyone on here help please?

Many thanks!

0 Kudos
Reply
Nick451
  • 23
  • 2
  • 0
Forum Team
Forum Team
147 Views
Message 2 of 7
Flag for a moderator

Re: Flashing green light Hub 3

This is nick451 sounds like you haven't been connected in the cabinet down the street so you will probably need a technician to come out for that.

0 Kudos
Reply
-tony-
  • 15.95K
  • 1.26K
  • 3.75K
Very Insightful Person
Very Insightful Person
135 Views
Message 3 of 7
Flag for a moderator

Re: Flashing green light Hub 3

have you activated the hub - 0800 953 9500

____________________

Tony
0 Kudos
Reply
docjpm
  • 3
  • 0
  • 0
Joining in
133 Views
Message 4 of 7
Flag for a moderator

Re: Flashing green light Hub 3

Thanks Nick, any idea how to get a technician to come out? 

0 Kudos
Reply
Nick451
  • 23
  • 2
  • 0
Forum Team
Forum Team
83 Views
Message 5 of 7
Flag for a moderator

Re: Flashing green light Hub 3

Call for fault and explain that its was a quick start but with no were to connect it to.

0 Kudos
Reply
LittleMick73
  • 4.78K
  • 497
  • 819
Superstar
74 Views
Message 6 of 7
Flag for a moderator

Re: Flashing green light Hub 3

Hi did you follow Tony's suggestion call the activation number 0800 9539500 have your account number area code and serial number of the device to hand. Regards Micky
0 Kudos
Reply
docjpm
  • 3
  • 0
  • 0
Joining in
61 Views
Message 7 of 7
Flag for a moderator

Re: Flashing green light Hub 3

All sorted now thanks everyone. Eventually managed to speak to a human on the phone and had an engineer sent out shortly after. 

0 Kudos
Reply