At this point I have checked that the connections are correct around 5 times. I have also been told to wait a day to see if it works. That’s not that helpful as yesterday it wasn’t working either so I’ve already waited 24 hours. I’d rather have an engineer to properly diagnose everything. I’m not dealing with customer support, never had such a ware full experience in my life.
What LED is flashing? Is this a "new" connection and did you have to do anything to "Activate" your connection?
If it is a new account, call the equipment activation number on - 0800 953 9500 – you will need the serial number off the barcode sticker and also your account number, Calling at 08.00 (Mon-Sat) or 09.00 (Sun) gives the best chance of getting through quickly.
If its a new "quick start" - then they do not "test" the connection before sending out the kit - they just know there has been an active line previously and assume all will be well - so it could be a fault on the connection has developed - rather than a non-activation problem.
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Oh, I’m sorry just realised my message makes zero sense. I meant that customer support was quite hard to deal with, as I was redirected multiple times and was given the answer to wait. I got back in touch after I sent this message. Apparently they can’t send out an engineer as they need to diagnose bathe the issue - they can’t do this as there is currently as their diagnostic tool is down on their end.
I guess it really will be a matter of waiting and hoping they send an engineer out quickly, because they’ve tried pushing through the activation on multiple occasions.