I received my hub 3 router yesterday, followed the instructions etc. I have a flashing green power light (and a solid WiFi light) and no internet.
I messaged GO as instructed but received a message back saying...
We're sorry, but something went wrong when we tried to activate your kit. To get things sorted, please give us a call on 08009539500.
i called support and I was told that the activation codes has been sent to the router and they guaranteed that it would be activated in 24 hours but of course, I still have no internet.
What do I do now?
they may think that but if there is a cable fault then they can send activation hits until they are blue in the face - check the cables from the internal to the external box it they all look good and connections are tight then you need a tech to find the problem
Thank you for making your first post regarding the flashing green power light and the activation error on your Hub.
I have taken a look at your account and can see that your installation was accidentally cancelled; and that a new Super Hub is on its way to you. I will send you a private message with the tracking reference now.
If you have any further issues with activation, please do let me know.