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Flashing Broadband Arrows

Barrett2711
Joining in

on ‎04-01-2022 17:45

we have just moved some furniture this afternoon. Unplugged the broadband. Plugged it back in. And now have no internet. The 2 opposite arrows are flashing green. Any help greatly appreciated. Tia 

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3 REPLIES 3

Barrett2711
Joining in

on ‎04-01-2022 17:46

Also to add, can’t get an engineer out till Friday 😞

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Tudor
Very Insightful Person
Very Insightful Person
In response to Barrett2711

on ‎04-01-2022 22:31

Ensure coax cable is correctly attached. You could try a pin hole reset, but be aware that any mods you have made to the hub will be removed, things like changes of passwords and splitting SSIDs.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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Robert_P
Forum Team
Forum Team
In response to Barrett2711

on ‎07-01-2022 15:26

Hello Barrett2711

 

Sorry to hear of the broadbadn issues experienced, we appreciate you taking the time to post on the forums and welcome to the community!

 

From looking at the connection there are some issues, there are power level problems and upstream channels missing. These will require a technician to attend and investigate further, I will send you a Private Message to get some more details from you.

 

Thanks

 

Rob

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