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First time set up issue

Joining in

I was setting up the new router and the base light was flashing green. And it's still flashing but not the internet light or the wifi light is working. Is there any fix to it ?


Very Insightful Person
Very Insightful Person

Hi Akshay_Manoj 

The equipment is usually pre-activated, however you might need to call 0800 953 9500 to activate the hub.

If so have your account and area number handy, and the hub serial number.

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Forum Team (Retired)
Forum Team (Retired)

Hi Akshay_Manoj,

Thanks for your post and welcome to the community.

Sorry to hear you've been experiencing issues with the setup of our service.

To gain an update are you still experiencing issues at all?

Let us know,