First time installing

[Jodiejayne93]

Hello I’ve just got virgin wifi for the first time and I’ve got a green WiFi sign and I’ve look at all my connections in the wall and box but the bar at the bottom won’t stop flashing green. And no device can connect via WiFi. Please could someone help me? 

[Anonymous · Accepted solution]

Have you activated the hub? Activation number is 0800 953 9500 

[Martin_N]

Hi Jodiejayne93,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue with your new services. 

Were you able to use the number provided by Cardiffman281? And if so, has this been able to resolve this?

^Martin

[deepakdeepukk00]

Not activated yet , because we need an engineer support...

How could I find an engineer?

[goslow]

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@deepakdeepukk00 wrote:

Not activated yet , because we need an engineer support...

How could I find an engineer?

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Call the pre-installation and delivery team on 0800 052 1734