Wow
"maybe you’re not the right sort of person they want as a customer"
Maybe you're right. the skill of apologising Honestly is taken tongue in cheek by the Mods, who can tell.
The problem for me is everything is so difficult just to talk to someone who has the knowledge and skill to deal with a customer is severely lacking, bringing on new customers should be when they are on their best behaviour or at least with most companies do that at the very least. one huge worry is that this their best.
Everything from first call with the mates rates team, who didn't listen to me and told me something I knew not to be true, it's pretty much gone down hill from there, hours on hold with repeated requirement to go through security even with helpdesks you can only get through to with an internal transfer, what that tells me Virgin don't even trust there own employees as someone as to unlock the files before they can work on them every single time, can't get much more damning than that..
So I have tried to follow their process to cancel, refused access to the team pulling the fibre and I reckon by the 12th the engineer will still come along to continue the install, not knowing the fibre pull has already failed, because that is how good they are, I can't see the ongoing maintenance after that being stellar.
So no, I am trying not to waste any more time with them, so why am I replying here, because it is far quicker than trying to reach a Virgin helpdesk
