"We're pretty sure you'll be able to get your perfect Virgin Media package, but we'll need to get a bit more info first. Just pop your details in below and we’ll be in touch within ten working days to tell you what services are available there." So does anyone know how I can actually talk to someone human at Field Sales Survey
KT20 7XA - Sandlands Road.
The rest of the road has virgin. I am between 2 house with a 100m drive that looks like a private road ( 2 other houses come off ) but it is just a driveway wholly owned by me. I can even sort the Coax cabling the 100m to the house if needed above or below ground but just need to actually talk to someone.
I've done the online form a few times - but not heard back in 6 weeks. I've phoned too and still nothing, Is it worth making the trip to the Virgin Croydon store or are they just sales guys? Also have the field survey email and nobody has replied.
very much doubt virginmedia will run cable via private road, since can be a nightmare with getting legal/way leave, the forum team might be able to chase this up or look what has been logged (if anything), currently wait is a day or so
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Hi don't waste your time in a virgin shop, as you have guessed they are just salespeople, as the the other poster has said with private roads appear to be a bit of a minefield, hope you have some luck with info one way or another. Regards Micky
Many thanks to @Katie_WT for dealing with my issue quickly and I had an engineer call me form the property and could see what needed to be done and I am now booked in for an installation which is fantastic.
So after a couple of false starts this forum and some direct human contact solved my issue quickly and easily.
I've had Virgin since the beginning and have had great service for the most part and when you get to talk to people they do their best to help which is more than can be said for other media / telecoms companies!