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Message 11 of 18
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Re: Fibre speed intermittent - engineer been already no improvement

engineer came out today and fixed the cables in the street but still poor service
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 322750000 -7.4 37 256 qam 24
2 186750000 -1.4 40 256 qam 7
3 194750000 -2 40 256 qam 8
4 202750000 -2.7 40 256 qam 9
5 210750000 -3 38 256 qam 10
6 218750000 -3 40 256 qam 11
7 226750000 -3.2 38 256 qam 12
8 234750000 -3.7 38 256 qam 13
9 242750000 -4.2 38 256 qam 14
10 250750000 -4.7 38 256 qam 15
11 258750000 -4.9 38 256 qam 16
12 266750000 -5.2 38 256 qam 17
13 274750000 -5.7 38 256 qam 18
14 282750000 -5.9 38 256 qam 19
15 290750000 -6 38 256 qam 20
16 298750000 -6 38 256 qam 21
17 306750000 -6.4 38 256 qam 22
18 314750000 -6.9 37 256 qam 23
19 402750000 -9.4 36 256 qam 25
20 410750000 -9.5 35 256 qam 26
21 418750000 -10.2 35 256 qam 27
22 426750000 -10.7 35 256 qam 28
23 434750000 -11.5 34 256 qam 29
24 442750000 -11.9 34 256 qam 30


Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 37.3 813 0
2 Locked 40.3 784 0
3 Locked 40.3 1303 0
4 Locked 40.3 465 0
5 Locked 38.6 1644 3
6 Locked 40.3 498 0
7 Locked 38.9 647 0
8 Locked 38.9 415 0
9 Locked 38.9 435 0
10 Locked 38.6 4203 1
11 Locked 38.9 535 3
12 Locked 38.6 517 0
13 Locked 38.6 469 0
14 Locked 38.6 432 0
15 Locked 38.9 574 0
16 Locked 38.9 621 0
17 Locked 38.6 641 0
18 Locked 37.6 704 0
19 Locked 36.3 3321 0
20 Locked 35.5 5261 0
21 Locked 34.9 10253 0
22 Locked 35 11403 3
23 Locked 35 16561 7
24 Locked 34.3 67995 5
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Message 12 of 18
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Re: Fibre speed intermittent - engineer been already no improvement

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 39400000 4.45 5120 64 qam 76
2 46200000 4.525 5120 64 qam 75
3 53700000 4.675 5120 64 qam 74
4 60299873 4.725 5120 64 qam 73


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0
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Message 13 of 18
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Re: Fibre speed intermittent - engineer been already no improvement

Is the attenuator still in place? If so, remove it and repost your stats.

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My Broadband Ping - Roger's VM Broadband Connection
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Message 14 of 18
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Re: Fibre speed intermittent - engineer been already no improvement

no attenuator just an amplufer
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Message 15 of 18
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Re: Fibre speed intermittent - engineer been already no improvement

Can you post a photo of it.

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Message 16 of 18
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Re: Fibre speed intermittent - engineer been already no improvement

 

52544E8A-B822-4162-B29D-97C3C4914A7D.jpeg

 

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Message 17 of 18
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Re: Fibre speed intermittent - engineer been already no improvement

It's not usual to see a powered booster fitted as I'd expect low power to be adjusted at the cabinet. You need another technician back as some of your downstream power levels are still too low.

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Message 18 of 18
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Re: Fibre speed intermittent - engineer been already no improvement

hi 

am engineer was due today to replace the cables in the street, however my speed is still below the minimum! I’m at a loss now with Virgin 

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