on 02-06-2022 15:01
Had an engineer out to look at our internet connection and he's said the cable between the street and our house is broken.
He hasn't given us a date for when this will be fixed and just said someone will be out to fix it.
has anyone had any experience with this and what is involved?
on 02-06-2022 16:13
how good or bad do you want it - just search the forum there are plenty of stories - register for compensation - its £8 a day for each full day you are offline less 2 as they have a 48 hour time slot to fix it and however long you are offline they expect you to pay the DD
if it goes well you should be back on line quickly - if not it could be weeks or months
the one thing that is certain is you will get zero meaningful info from VM other that it will be fixed tomorrow [guaranteed] or the next day or the next
on 03-06-2022 19:20
I had a cable damaged by a badly aimed garden spade causing a penetration and earthing of the wires within ... well I reported it and it was fixed in a jiffy by a young VM operative ..took no time at all ..I would say less than 20 mins ... must have done it loads . good job .
on 03-06-2022 19:29
The issue here though isn't the actual fix time, yes if there is enough slack than splicing the two cables and sealing in a gel pack, doesn't take too long at all - the problem is actually getting someone out to do it!
on 03-06-2022 19:37
I see .. I did not have that unfortunate difficulty as I remember ,, VM luckily came out fairly quickly ... we had no phone at that time due to the break and we had a family medical emergency ...sorry for your troubles mate ,,, good luck
03-06-2022 19:55 - edited 03-06-2022 19:56
its good when it goes right - there was damage to my cable when the duct was damaged by the leccy people - full credit to the tech who came out to mend it - he tried all the ways he could but could not sort it - he suspected a second break that he could not find so it needed a repull - i was off line 65 days - the story is long and boring
on 06-06-2022 09:54
Hey @Newhomeowner, thank you for the post and welcome to the Virgin Media forums!
So sorry to hear about the damaged cable affecting the services going to the house.
It will require additional works to be done so that we can get this repaired. Let me look at this for you, I will send a private message, watch out for the purple envelope 🙂
New around here? Check out the do's and don'ts, in our Community FAQs