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Faulty router replacement

Just joined

Hi. My virgin media router broke down. Trying to contact virgin media seems to be impossible. Can someone advise, can I buy any replacement router that Currys or Argos sells and will it work with my virgin media broadband?


Alessandro Volta

Phone Customer Support and tell them you have no service. If the Hub is faulty a technician will replace it. 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

Very Insightful Person
Very Insightful Person

FYI the VM equipment is called a hub. It is a combined modem, router, network switch and WiFi Access Point. You cannot use any other modem with VM. What you can do is put the VM hub into modem mode, when it just works as a modem, and purchase your own retail router.

You do not say what is broken with the VM hub, if you provide more information we may be able to help.

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2