I have had an intermittent connection on my broadband from Virgin Media since before Easter. Speedtests have been giving a variety of download speeds but for the most part the upload speed recorded is ZERO. This has caused me not to be able to access or send email, along with a stuttering connection to the 'web at all times of the day and night, therefore not related to area usage AFAICS.
That's more than one month without what I would call an essential service.
Unfortunately the system doesn't allow customers to report a possible fault (I suspect the ripped-out wires at street level in front of my door may have something to do with this).
Sadly every time I have been patient enough to get through to seek assistance, both through the website and the phone helpline, even though I have run all the tests, rebooted and reset the hub, moved my PC to another room and even wired it directly to the LAN, explained my worries over the cabling and that VM's speed test doesn't 'find' the router, I am always told the issue is in the area and everything will be resolved by 2:00
Typically by that time (afternoon or night) nothing is fixed and the next day it's the same story.
I have indeed sought further help and last week even received a call from an account executive (oh my!) who promised to personally make sure the latest technician appointment (last Saturday, between 4 and 7 pm) was going to resolve the issue and even swore that he'd personally follow up on my complaint and would be phoning back first thig on Monday. LIES!!
Every appointment for a technician has been cancelled week after week but I wasn't notified, none of the promised text messages to confirm the issue was resolved arrived and no call was received on Monday (maybe because it was a Bank Holiday?) or yesterday, or today, for that matter.
Only this week I have spent about 2 and a half hours in total waiting for an answer ringing the helpline but the last muppet that cared to answer decided to hang up when I moaned at his 'stock' answer "we are aware there is a fault in the area and it will be resolved by 2:00"