on 27-10-2023 17:18
Hi guys,
I've just signed up to VM broadband but my new router -arrived yesterday - has a completely loose metal connection and isn't working.
Can you please advise me how to return the hub and receive a replacement?
Many thanks.
Answered! Go to Answer
on 27-10-2023 17:51
Call the pre-installation and delivery team on 0800 052 1734 explain the problem. Request a new router or a free tech visit to install one for you.
See where this Helpful Answer was posted
on 08-11-2023 18:08
Cheers Gosglow. This is exactly what I did and new router arrived in two days. Props to support for sorting the problem so quickly. 🙂
on 10-11-2023 18:19
Thanks for the update Andyelle and glad to hear this has been resolved.
Rob
