I signed up to Virgin on Nov 3rd under the promise they could have me up and running with Broadband by Nov 15th.
Its now Dec 12th and apart from 3 failed attempts and a 4th on the horizon, nothing has happened. The twitter account is useless. Call centres are no use.
Ive been 27 days without broadband. I have lost out on work. The customer service is terrible.
Can someone help?
We need some details: what was the reason for the failures?
If you cancelled the broadband contract with your previous ISP, can you reinstate it for a while? An alternative is to buy a MiFi router and a 1-month data-only 4G SIM card which is available from multiple providers (I see that you can get as much as 200GB from Smarty for £14).
Initially I was told everything was in place and ready for set up.
The first engineer arrived and informed me that the cable from the Omnibox was missing. (I later found out instead of reporting this and leaving the job open he just closed the job)
Second engineer arrived and told me exactly the same thing.
Third engineer arrived and assesesd the road needed digging up and that there would be a response by today. Nothing happened and no one got back to me.
After 5 calls today I was told a date for 19 Dec is in place. After managing to get through to a manager and explaining that this was not acceptable due to loss of earnings he assured me the cable work will be brought forward to tomorrow 13 th Dec.
Would Virgin cover the cost of the portable wifi unit you mentioned? could you send me a link to the item?
I have lost all trust in Virgin and dont beleive this will happen.
Welcome to the Community and thank you for posting.
I am very sorry to hear of the delay with your installation, I appreciate this u=must be frustrating and we would want to do all we can to help.
I would like to take a look at this from our side so I am going to pop you over a private message to take a few more details.
This will be available via the purple envelope on the top right of this page.