Hi.
I have had Virgin broadband for three months or so; for the last week and a half I have had no service. The following has happened so far:
1. engineer visit on Monday 18/4 - said fault was a break in fibre cable that would need replacement. Told this would take 48 hours.
2. Wednesday 20/4 - no fix. Engineer rebooked.
3. Engineer arrives Saturday 23/4 - says he isn’t fibre trained but he thinks a power supply fault. Leaves with no work done.
4. A different engineer stops by Saturday 23/4 in evening and confirms a break in fibre cable. Says will be fixed Monday 25/4
5. Monday comes and goes with no repair. Now get text from Virgin telling me an engineer is visiting me next Saturday (30/4)
HELP! I need internet access, and I can’t get anywhere to get this fixed. Where do I go from here?