Virginmedia have outsourced a lot of there staff so call centres, engineerings, ground works are all outsourced.
There dose not seem to be good communication between departments when things go wrong or there mistakes happen, and the computer systems see the work has not been carried out and just push the jobs to the next day but no one asks why it was not carried out.
So in my case the cable is laying ready to be pulled across a small patch of grass to the wall of my property.
Every day my orders and appointments on the virgin app shows there is a service request for say Friday the 1st April it does not happen then it just shows the next day and so on.
I get the the install date then I get an email which says the ground works have not been done and a new install date is given and the process starts again.
So I call customer service or the pre installation team and they only see what the computers tell them. They cannot contact the ground works team to ask why the work has not been carried out. It’s a mess of a company