I moved into my new place yesterday and attempted to do a quick start. Upon replying 'GO' to the text I received, I had a message back saying that the quick start had failed. After spending hours trying to get in touch with somebody on the quick start number, I finally got through. They ran some tests and were unable to resolve the issue and so have booked for an engineer for Tuesday evening.
This is strange because I have had Virgin broadband at this address on two previous occasions without any issues with setting up. I was hoping that somebody might have any other ideas of what I can do to resolve this issue before Tuesday evening as my partner and myself both work from home.
The engineer rang me trying to find my house. He could not find it because he was given my OLD address. It seems the transfer was done incorrectly. I suspect this is also why the quick start was unsuccessful.
I am very disappointed with and in need of assistance as soon as possible.