Virgin Media Community

[JRAY100]

Hello there... Here's a copy of the email to my son this morning, 15-08-2021:

Morning - gave up on the new mode 3.0l - tried it without the 6db a t t e n u a t o r - still no joy - I think it just stalled at the point where it stated 'down loading'??? What a waste of time and effort!

Fortunately when I switched on the old one - it worked straight away - it did display a tab in Firefox requesting the log in to a Super Hub - I didn't know whether that referred to the old or new one and just ignored it - everything seems fine (as younger people say!)

Imagine having a new TV that wasn't turnkey?! The hub should step through with clear diagnostics - perhaps requesting to first install a 'naked form of browser' using the old router - without the restrictions of Firefox or similar???

Goodness knows how a technophobe would manage???

Phew!

Have a nice day

Dad

~~~~~~~~

Note I used to instruct aircraft avionic suit s/w written in assembler & my son writes second line authentication s/w for mobile phones - we are not exactly technophobes!.

[jpeg1]

Plenty of technophobes manage to get their new Hubs working. They simply follow the instruction on how to activate the device.

[Adduxi · Accepted solution]

From what I understand from your post, you received a new Hub 3?  If you were able to reinstate your old Hub, then the new one is not yet activated. 

You will need to swap back to the new Hub and phone VM to get it activated before it will work.  Once the new Hub is working, the old one will not and will need to be returned to VM.  They will supply a pre paid package for this.

[-tony-]

activation number 0800 953 9500

[David_Bn]

Thanks for your post JRAY100,

Do please give the installing of the Hub 3 a try and call the activation number to complete this process

Kindest regards,

David_Bn