on 15-08-2021 09:55
Hello there... Here's a copy of the email to my son this morning, 15-08-2021:
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Note I used to instruct aircraft avionic suit s/w written in assembler & my son writes second line authentication s/w for mobile phones - we are not exactly technophobes!.
Answered! Go to Answer
on 15-08-2021 11:03
From what I understand from your post, you received a new Hub 3? If you were able to reinstate your old Hub, then the new one is not yet activated.
You will need to swap back to the new Hub and phone VM to get it activated before it will work. Once the new Hub is working, the old one will not and will need to be returned to VM. They will supply a pre paid package for this.
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15-08-2021 10:21 - edited 15-08-2021 10:22
Plenty of technophobes manage to get their new Hubs working. They simply follow the instruction on how to activate the device.
on 15-08-2021 11:03
From what I understand from your post, you received a new Hub 3? If you were able to reinstate your old Hub, then the new one is not yet activated.
You will need to swap back to the new Hub and phone VM to get it activated before it will work. Once the new Hub is working, the old one will not and will need to be returned to VM. They will supply a pre paid package for this.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 15-08-2021 11:35
activation number 0800 953 9500
on 17-08-2021 12:40
Thanks for your post JRAY100,
Do please give the installing of the Hub 3 a try and call the activation number to complete this process
Kindest regards,
David_Bn