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F-secure no help on Virgin site as new customer

Hello,

I received an email when getting started with Virgin:

'Complete your F-Secure registration

Thank you for adding award winning F-Secure SAFE to your Virgin Media account, all you need to do now is register and install it.'

I'm not sure where this has come from, nor do I wish for this addition. There appears to be nowhere online within Virgin to stop/cancel this and 'Help' online and phone are unable to offer advice or solution.

How do I prevent this service from taking effect? So far, everything has been swift and perfect, this part however seems a little dodgy and I do not wish to be contractually associated with it.

Please advise,

Many thanks in advance

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Re: F-secure no help on Virgin site as new customer

F Secure is an opt in extra. It is now Virgin Media Internet Security

https://my.virginmedia.com/my-apps/onlinesecurity/toolkit.html

You'd have specifically register for it for any additional charges to be taken separately to your Virgin Media bill.
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Re: F-secure no help on Virgin site as new customer

Hi Ben,

 

Cheers for your help with this one. I guess I can ignore the email then.

 

All the best and thanks again,

 

Michael

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Re: F-secure no help on Virgin site as new customer

Hi Ben, 

I am in the same position however I am now receiving emails from f-secure. Below is an example of an email I have received: 

“You recently added award-winning online security powered by F-Secure to your Virgin Media account but you haven't yet registered and installed it.”

if I haven’t registered or installed does this mean I can ignore these emails?

Many Thanks,

Natalie

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Re: F-secure no help on Virgin site as new customer

If you don't want it, ignore the emails. 

After registering you'll get 12 months free, then it's chargeable. 

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Re: F-secure no help on Virgin site as new customer


@Z92 wrote:

If you don't want it, ignore the emails. 

After registering you'll get 12 months free, then it's chargeable. 


It's not that anymore. It's 3 months before charges apply, but the yearly cost is less than it was when it was the previous offer.

Details are on the link I posted earlier.

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