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Extra wiring

  • I need extra wiring to be able to move the modem and TV box. Can I get this free from Virgin or do I need to buy it? Its what come from the splitter from the wall that goes into the modem and the V6 box.
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Re: Extra wiring

Hello

How far a you looking at moving the boxes as the most they can doo by sending a cable is 3m, if it is longer then only an engineer will be able to do it and it will be at a cost of £99.

Regards Mike

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Re: Extra wiring

I just want to move it to the other side of the room. I'm now working from home on a permanent basis and, and need to make permanent space so probably just need about 4-5m to move it comfortably to the other side of the room. Do I just call them or is there a way of getting in touch online? I've tried navigating the website and can't find how to ask for this online anywhere!

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Re: Extra wiring

1) You cannot buy Virgin’s cable over the counter, as it is specialist cable designed to stop interference leaking into the network.

2) Changes to the amount of cable also affects your signal levels, requiring an adjustment in the street cabinet.

The only safe way to make any alterations is to get Virgin in and swallow the £99 non fault callout fee.

You will need to go down the faults route via the phone (150 from a Virgin line, 0345 454 1111 from others).

Virgin BB TV Landline. Freeview/Freesat HD, Virgin Mobile, Tesco Mobile. Cable customer since 1993

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Re: Extra wiring

Thank you.

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Re: Extra wiring

Hi you can wait on here for a virgin person to respond but it may be 4 or 5 days, or phone 150 free from a virgin phone or 0345 454 1111 from any other phone, go down the TV faults and technical help route calling at 8am when lines first open there should be less waiting time, if you get the auto test don't worry let it play out and call again shortly afterwards as the system will recognise you have called before. Regards Micky
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Re: Extra wiring

Thank you

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