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nathan_zetec
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Extra V6 box

Hi there

 

will shortly be having an extra V6 box but will require a HDMI cable of approx 5m to run from tv on the wall to where I want the V6 box to be

 

will the installer supply these or should I be expected to supply my own? 

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dannylau
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Re: Extra V6 box

You'd need to supply your own, I think VM only supply 1m cables, but they only cost about £10 

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nathan_zetec
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Re: Extra V6 box

Amazing thanks buddy! 

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Roger_Gooner
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Re: Extra V6 box

Why not get the technician to run the coax so that the V6 is close to the TV? An Ethernet cable can also be run alongside the coax.

--
Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
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Debbied30
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Re: Extra V6 box

Hi,

When I changed my package in July '18 to the Oomph one, I was given an extra box as well. The engineer came with all the new stuff, but said he couldn't fit it, as at that time we weren't sure about all the upheaval. Now we have decided and want it set up. So fast forward to this year, have renewed my contract again & the colleague asked me about the 2nd box & I told her what happened or didn't happen. She advised me to contact Customer Service to arrange getting it fitted, she did try to transfer me, but the call terminated for some reason.

With Covid etc, is this still happening, how do I get hold of customer service, as the online help doesn't help? Also our wifi is very poor upstairs despite having 2 free boosters, I see there is a new Hub 4, am I entitled to it?

Hope someone can advise. Thanks

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