I am in the process of moving home, but have had to move out of my property prior to completing the purchase.
I received a text message from virgin stating that they needed to carry out some external works was this ok. I replied that it was not and it needed to wait until the purchase had completed.
I have just been informed that this work has been completed, much to the annoyance of the vendor who is claiming trespass and threatening to pull out of the sale.
I have tried calling virgin and have also sat on chat for over an hour, without response.
The text service isn't a manned line, so it only accepts certain keywords. To stop a process you must call customer services.
What do you expect them to do to put it right? Remove the installed cabling?
The phone number cuts off before it rings, I have tried multiple times, and yes it is the correct number.
3 hrs after submitting the chat, someone has now replied.
I want to know why they have installed it, when explicitly told not to, and to apologise to the vendor accepting full responsibility and reasoning.
I would also like to know why they have cut straight across the front lawn, instead of down the boarder, but that is another issue.
How did you tell them? If you did so by replying to a computer generated text, then you need to blame that computer for not passing on the message 😉
Or do you mean you gave them a date for the installation and they did it before the date ?