I'm a new customer and virgin have text me saying they need to do some external work before installation.
I haven't got a virgin cable from the street to me property so I'm assuming this is the work they are referring to.
My question is:
If I install my own ducting from the edge of my boundary (where the box is in the pavement) to my house will they use it to install the cable?
Yes, if you tell them to use it on the day they'll happily use it, if it's easy to use. For example, add a draw cord so they can pull the cable through.
Thanks for the reply.
Do you know if there anyway I can email them in advance to let them know?
You can have a note put on your account, but I wouldn't be surprised if they don't read it or forget about it.
Now if you put a 6 ft note at the beginning of your drive near the cable access, they MIGHT read it.