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External work

Hi there, I am a new customer and have my broadband scheduled to be fitted on 23rd November. I received an additional text saying external work needs to be conducted on the outside of the flat before the broadband is fitted. I thought that I should let you know that this external work is not needed on the flat as all external wires are connect and lead into the flat fine. I wasn’t sure who to let this know to? The only thing needed is the engineer to still set the broadband up on the 23rd November.
Many thanks

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Re: External work

Hi CDavies1,,

 

Thank you for reaching out to us in our community, I am sorry to hear there is some confusion around your install.

 

Before any installation is carried out the technician do pre -install checks this is when they pick up any work needed.

 

Regards

 

Paul. 
 

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