Virgin Media Community

[Joseph_B]

Hey there @james02,

Thanks for coming back to us here on the Community Forum, we again want to apologise for how long this situation has been ongoing 😢

Looking into our system we can see that you have spoken to our team, were they able to assist you?

Did the manager who is calling you back provide a name and date/time they would contact you? We would like to hear how this went so we can assist further where needed.

Hope to hear back soon, Joe

[james02]

I'm not sure about the manager's name but Andy from the executive team is following me.

He said he should get back to me early next week and that he's sorry for the latest developments.

I'm slowly losing confidence that this will get fixed to be honest.

[Martin_N]

We do appreciate your frustration with this james02. Have you had any further update from Andy?

^Martin

[james02]

Andy from the Executive Team just got back to me saying that my property cannot be served by Virgin Media, and they figured it out after 4+ months!

He also confirmed that I might be able to get a compensation and that he will check and get back to me.

I explicitly asked to confirm this in writing and I'm now waiting for an e-mail.

Can you please suggest how should I handle this? I really don't want VM to close my account and make it result that I stopped the process.

[Gareth_L]

Hi james02,

Thanks for your post.

Sorry to hear about your installation issues and now being informed your property is non serviceable.

We would have to leave this to be dealt with by Andy.

Sorry this is not the answer you are looking for.

Gareth_L

[-tony-]

dont hold your breath with the exec team they are hog tied to the same broken system - but see what he says - as to you may be able to get compensation i have no idea what planet 'andy' is on - you are 100% entitled to compensation for each day past the initial install date plus [afaik] a further 30 days if they mark your property as unserviceable - further you are entitled to £26 odd for any missed appointment that you were required to be there

so do the maths if Andy does not offer that or very close then refuse it - a deadlock letter might be useful but take it to arbitration

you should add a further amount - £100 or more for the refusal to pay what is due and more if you want for the BS and lies along the way