Virgin Media please help, I am at a loss, I am a long standing customer having recently moved home (end of Nov 20) and awaiting a new installation of Virgin media. I was told that a line needed to be fit to connect my property to virgin medias network, your technicians attended multiple times before the internal installation date (which was 04/01/21), they attempted to put the fibre through the ducting but said the ducting is blocked and would require digging up to remove said blockage.
my installation date was then moved to 15/01/21 and i was told that someone would attend to dig up the road, since then no-one has attended and my installation has been moved 3 more times (31/01/21 - 09/02/21 - 25-02-21) and still no sign of an install.
with each move of date i have been promised that the external team will be out to dig up the road and clear the blockage "Tomorrow", and every time this turns out to be untrue.
My wife and I are working from home and have no broadband, we are relying on a 4g SIM card. And as coverage is bad in my area speeds are very slow and inconsistent. I have had to pay for this and a 4g router (over £200 in expenses so far). Every time I call I am promised it will be installed "tomorrow" and yet tomorrow never comes. I honestly do not believe a word you say anymore, I am sick and tired of chasing you up and getting no-where, I really don't know what to do anymore, I don't want o cancel as I have enjoyed your services for many years but it seems I have no choice