External wall cable box has come off

[Th0th]

Hi

The cover has come off on our external cable box on the outside of our house.

This means the cables inside are exposed to rain and wind.

I tried other methods of getting through but to no avail.

Can you book a fault and an appointment please?

I am a current fibre customer.

[MOD EDIT: Post split from old thread and subject title changed for clarity]

[Tudor]

Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait a day or two for a VM staff member to get to your post.

[Ashleigh_C]

Hi there @Th0th 

Thank you so much for your post and welcome back to our Community Forums.

I'm so sorry to see your Omnibox has been damaged! 

Are you still in need of an appointment to fix this or have you been able to speak to our phone teams? 

Thank you.