Virgin Media Community

[jennystowe]

My external omnibox cover is damaged, please can I be sent a new one?

[lotharmat]

Post up a photo - VM should send a tech out to fix it - the photo will give them an idea of what they are working with so can book he right team!

[jennystowe]

Photos attached.

[Hayley_S]

Hello @jennystowe,

Welcome to the community page, thank you for posting on here.

I am sorry to see that your omnibox cover is damaged.

As the cover is still on we would not normally send someone out, I can see that it is slightly chipped at the top, is this currently causing issues with your service?

Many thanks,

[jennystowe]

Hi Hayley,

I think water is getting in as my signal is intermittent when it's raining.

Thanks,

Jenny

[lotharmat]

If it were me; I'd gaffer tape round it - That'll keep the water out!

[jennystowe]

Hi Hayley,

Can I be sent a new cover to fit myself?

Thanks,

Jenny

[Tudor]

Unfortunately VM do not allow DIY repairs. They will send out a technician, you do not have to be in and it’s a free repair.

[Ayisha_B]

Hi @jennystowe,

If water is getting in there, I will book a technician for you to get this sorted. 

Will pop you a PM now. 

Please look out for the purple envelope icon in the top right hand corner of your page to access your inbox. 

[Ayisha_B]

Thank you for providing the details as requested via PM @jennystowe

All done for you. I have booked the first available appointment for you. Please log into your online account for confirmation of the time and date. As its an external job, you do not have to be in for the visit. 

Let us know how it goes 🙂