External junction box

[Mikea2]

The brown junction box on the outside of my house has had the lid dislocated, I have tried to refit it but I think after 20 plus years out there it has just about had it. Can it be replaced as I am concerned about having the wiring open to the elements 

[Carley_S]

Hi @Mikea2

Welcome to the community 

Sorry to hear that your omni box cover has come loose. I can certainly look at booking a visit out for you to get this replaced. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon. 

[Carley_S]

Thanks so much for your private message Mikea2. I have now booked you a visit for your omni box cover issue – you can check the date and time via your online account here. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm.

There will be no charge for this visit unless:
•    The technician diagnoses the faults as not being caused by our network/equipment 
•    The technician discovers that the fault or problem relates to your equipment
•    The technician discovers that the fault or problem relates to any system that we are not responsible for

The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.

Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.

If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.

[Mikea2]

Not sure if this is the correct way of doing this but it has to be recorded as the service I got was exemplary. Technician tired up on time and was a smashing bloke, all problems sorted very quickly and to an excellent standard big pat on the back to all concerned 

[Ilyas_Y]

Hey there @Mikea2, thanks for the reply.

I'm glad to hear the engineer was able to rectify everything quickly as well for you.
Do you know the engineers name or ID number? I'll happily send the feedback over.
Let us know.

Kind regards.

[Mikea2]

Dave birkett very nice guy very helpful and very efficient 

[Paulina_Z]

Hi @Mikea2,

Thank you for letting us know. We'll pass on the feedback. 🙂

If there's anything else we can do to help, please let us know.

Thank you.