Menu
Reply
Highlighted
  • 1
  • 0
  • 0
Joining in
54 Views
Message 1 of 2
Flag for a moderator

External install not yet taken place

My BB install date is on the 28th November but my external install date keeps getting changed everyday and im getting a bit worried if the external install is not completed by the 28th and I may be left without broadband on the go live date.

Would it be possible to check the status of the external install, as to when its likely to happen and if there is anything stopping it.

Thanks,

0 Kudos
Reply
Highlighted
  • 67
  • 11
  • 9
Forum Team
Forum Team
40 Views
Message 2 of 2
Flag for a moderator
Helpful Answer

Re: External install not yet taken place

Hi 

the pre pull of the cable to your property can happen at anytime before your install also known to be done on the day of your install

i wouldn’t worry too much about the date changing as this happens often they will get it done before your install

the only other thing to be wary of is if they are for some reason they are unable to complete the work due to construction issues however you would be notified if this was the case 


Here to help! I'm a technician helping out whilst working from home. Find out more