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External connections hanging out

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Hi

I have just moved into a new house. Noticed virgin media box inside so signed up to broadband as simple home install but since discovererd the box outside is all hanging out and mangled so that's why my internet isnt connecting to the world. I need an engineer but I cant get hold.of anyone. Please help! Thanks  (see photo)

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Alessandro Volta
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Message 2 of 8
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Re: External connections hanging out

You can either phone in (08:00 is the best time) or wait on here for a few days (6 to 7 days average) until one of the VM Forum Staff comes along.

If you wait on here Do Not bump the thread it will put it further down the VM 'to do list'.

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Very Insightful Person
Very Insightful Person
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Message 3 of 8
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Re: External connections hanging out

in the mean time you might be able to get it working until VM tidy it up - there looks to be a splitter or an isolator that has been disconnected from the feed - post a photo to the left of the box showing the ends of the black cables that come up from the ground - not sure why there are two maybe a repull in the past

____________________

Tony
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Re: External connections hanging out

Hi JBrind1,

 

Thank you for your post and welcome to the Community Forums 🙂

 

Sorry to see that your omnibox isn't in the best of ways - I've been able to locate your account and can see that you were able to get through to us and arrange an engineer visit which is great. Be sure to let us know how it goes and if you need anything else from us in the meantime.

 

Kind regards.

 

Beth

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Re: External connections hanging out

Thank you that is correct I have got someone coming to sort. Thanks anyway.

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Re: External connections hanging out

Thanks Tony I managed to speak to them and get an engineer out this week. I wouldnt be comfortable touching it as the neighbours is right there too. Thanks all the same 🙂

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Re: External connections hanging out

Thanks Mike I have managed to arrange an engineer to come. Cheers 

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Re: External connections hanging out

Let us know how the visit goes 🙂

thanks,

Zoie

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