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External cable issue

My neighbour has just had virgin installed.  During installation my cable was cut.  I spoke to the installation guy and told him, he insured me he would correct the issue but he didn’t. 

I am without tv/ broadband etc and have booked a technician in for an appointment but will they be able to fix the issue with external cable? 

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Re: External cable issue

they should be able to - they use a special box to repair breaks

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Re: External cable issue

Hi Fozberg14, 

 

Thank you for your post. 

 

I am really sorry to hear this happened - I can appreciate how frustrating it must be. Have the team been able to book a repair job in? Let me know. 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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