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External cable cover fallen off

The external cable cover to the upstairs extension/2nd box has fallen off overnight. Will someone come out to fix back on or do we have to do this ourselves? Only had it installed spring of this year.

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Message 2 of 12
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Re: External cable cover fallen off

they are easy to put back on, seems strange tho, mine is 12 yrs + old never had a problem, has it been knocked ?

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Message 3 of 12
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Re: External cable cover fallen off

Hi, thanks for your quick comment! It's high up so don't think so. But has had lots of rain, and now wind, lately. 

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Message 4 of 12
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Re: External cable cover fallen off

Thank you for your post LpHughes, have you contacted the team in regards to this since your post? 

 

If not please let us know and we'll be happy to go through some security on a private message and book a technician visit to fix this.

 

Let us know.

 

Thank you, Emily.

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Message 5 of 12
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Re: External cable cover fallen off

Hi, no I've not done anything yet. How do I get in.touch? Through the main website or the community forum?

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Message 6 of 12
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Re: External cable cover fallen off

Hi, how do I get in touch with someone who can arrange a visit to repair/replace cable cover? I'm concerned about what will happen because of all the rain we're having.  TIA

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Message 7 of 12
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Re: External cable cover fallen off

Hi LpHughes
I am able to get this booked in to fix it for you 
First of all we need to pass security by means of a private message 
Can you check the purple envelope top right of your screen 
Regards 
Gareth_L

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Message 8 of 12
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Re: External cable cover fallen off

Can you please let us know how the visit goes LpHughes 

Gareth_L

 

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Message 9 of 12
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Re: External cable cover fallen off

Of course, thanks again.

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Message 10 of 12
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Re: External cable cover fallen off

Hi, just an update to say that the cover has been replaced and made secure. Everything was handled quickly and efficiently.

Thanks for your help.

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